Developed new Salesforce technology that enables coaches to prioritize student outreach
Launched monthly email to students on goal setting, prioritizing, staying on track, etc.
Implemented emails to students from Principal of Schools for celebrating milestones and to reengage inactive students
Created Academic Coach Welcome Videos
Created automated Welcome Email series from coaches
Curriculum
Developed a new Career Portfolio Course that incorporates Career Cruising, an online tool for career and postsecondary exploration
Launched manufacturing career certificate
Added monthly college planning seminars
Launched new program for English Language Learners (ELLs)
Optimized course content to enable students to translate content to their native language
Enrollment
Created new custom self-enrollment portals for libraries, corporate, and workforce partners
Created automated onboarding email series
Created videos on topics such as how to attend New Student Orientation
Increased support for students to help them request transcripts and earn transfer credit
Engage
Diversity
Initiated a curriculum review cycle to update assessments based on data analysis
Updated course imagery to better reflect our student demographics
Incorporated Google Translate into the curriculum
Launched hybrid ELL program
Data: Develop processes and strategies for evaluating longitudinal student learning data analysis.
Created a reporting dashboard to evaluate student performance by course
Stakeholder Satisfaction
Launched survey for “Incomplete” students who do not graduate
Migrated to a new survey tool to collect longitudinal alumni data, including Net Promoter Score
Grow
Corporate
Partnered with Amazon
Partnered with new tuition providers to reach new companies like Tyson, Tesla, and Target
Expanded partnerships with health care providers
Partnered with EnGen
Public Libraries
Developed a partner resource site for library partners
Created a YouTube channel with resources such as a detailed student experience demo and videos for students on topics such as staying on pace, attending orientation, requesting transcripts, graduation, and more
Faculty/Staff Development
All Team Leads participate in leadership-focused professional development
All coaches complete annual professional development initiatives and then train the teams on what they learned
